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Corporate Opportunities

PDT DD&T Information Library (ITIL) Sponsor

Bannockburn, Illinois
Job ID R0091290

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Job Description

This Plasma-Derived Therapies (PDT) role will provide expertise on global Takeda and Data, Digital & Technology (DD&T) IT Information Library (ITIL) processes and help improve and create integrated global DD&T ITIL processes. 


Attend global incident/change/problem/release/CMDB/knowledge meetings.  Hold DD&T weekly change meeting.  Hold DD&T monthly problem and MIM meetings. Help monitor and co-ordinate DD&T product releases and GDT patching and platform releases. Supervise and provide metrics on DD&T incident, knowledge, change and problem processes.  Meet with BioLife center operations on regular basis to identify gaps and to improve the use of knowledge articles.  Help educate DD&T, support vendors and other teams on service management process.  Ensure to improve the quality of tickets in Service Now. Provide and present reporting on vendor SLA and KPIs. Review SOPs are up to date with technical document writer.  Work with Service Now team to ensure CI and workflows are aligned with PDT DD&T process.  Train as backup to other PDT DD&T team members.

Key Skills, Abilities, and Competencies

  • High attention to detail.  Understanding role of ITIL support in regulated environment.  Ability to present and organize performance data in meaningful way.  Ability to successfully influence and interact with all levels and departments within PDT globally.

Complexity and Problem Solving

  • Ability to lead and operate indepently.  Understanding of when issues are out of scope of authority and when to escalate.

Internal and External Contacts

  • DD&T Support and Services Team, DD&T Product Teams, L1/L2/L3 support vendors.  GDT ITIL, GDT global operations.

Education and Experience Requirements

  • Minimum of 3-5 years previous experience providing ITIL expertise working in highly regulated industry. 

  • Previous experience supporting ITIL function in retail-oriented environment. 

  • Experience working with and training IT managed service vendors.

  • Bachelor's degree required.

  • Desired:  ITIL certified.  Knowledge of plasma collection operations.  Stay current and certified on ITIL processes.

What Takeda can offer you:

  • Comprehensive Healthcare: Medical, Dental, and Vision

  • Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan

  • Health & Wellness programs including onsite flu shots and health screenings

  • Generous time off for vacation and the option to purchase additional vacation days

  • Community Outreach Programs and company match of charitable contributions

  • Family Planning Support

  • Flexible Work Paths

  • Tuition reimbursement

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

In accordance with the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply.

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.


Bannockburn, IL

Cambridge, MA

Worker Type


Worker Sub-Type


Time Type

Full time

Applying Here

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1. Your Initial Application

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2. Your First Review

One of our Hiring Managers will review your application and reach out to you if we think you’re a good fit.

3. Your First Interview

We’ll arrange a time for us to meet virtually or in person. Depending on the role and market, there may be more than one interview.

4. Job Offer

If you’re successful in the interview process, we’ll get in touch with you to make a job offer.

5. Pre-Employment

After electronically accepting your offer, you’ll receive communications electronically which will guide you through the pre-employment process.

6. Onboarding

Once you complete the pre-employment process, we’ll arrange a date for you to join the team, with an onboarding session taking place in your first few weeks at the company.

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