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Assistant Manager - Forestville
Forestville, Maryland
Responsibilities
Job ID R0096424
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Job Description
About BioLife Plasma Services
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
Base Salary Range: $ 55,000 to $ 82,500. Employees may also be eligible for Short Term and Long-Term Incentive benefits. Employees are eligible to participate in Medical, Dental, Vision, Life Insurance, 401(k), Charitable Contribution Match, Holidays, Personal Days & Vacation, Tuition Reimbursement Program and Paid Volunteer Time Off.
The final salary offered for this position may take into account a number of factors including, but not limited to, location, skills, education, and experience.
This position will require 6-8 weeks of travel for training purposes. All travel expenses for training will be covered by the company and will include cost of flights, rental car, lodging, and meals. Travel home for the weekend may be permitted and can be discussed further in the interview process.
OBJECTIVES/PURPOSE
Supports the center manager and management team in the achievement of center production and cost goals while maintaining compliance with regulatory and quality requirements for a center producing approximately 60,000 or more liters of plasma per year. Assists the center manager in the administrative, regulatory, quality, personnel and facilities management functions of the center.
ACCOUNTABILITIES
- Operational management (60%)
- Ensures compliance with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities.
- Assists the center manager in identifying and implementing improvements and changes to center processes
- Participates in the correction and prevention of audit findings.
- Prepares routine reports and keeps management apprised of center operations and operational is- sues.
- Ensures high levels of customer service and satisfaction. Meets and strives to exceed customer expectations.
- Maintain qualifications and at minimum performs all required core duties for Medical History, Phlebotomy, Sample Processing and Operational Management areas. The Hiring Manager may require certain electives to ensure quality and production needs are met and/or to ensure all responsibilities are efficiently executed. Train new and existing staff on donor center procedures through demonstration, instruction, observation, and feedback.
- Employee development (40%):
- Manages and develops talent within the center. Participates in the selection of new staff and management within the center. Trains, coaches and mentors’ staff.
- Participates in the interviewing of center staff and assists in the selection of center staff.
- Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively.
- Provides timely feedback on performance and initiates disciplinary action when necessary.
- Participates in the evaluation and review of center staff.
- Ensures high levels of customer service and satisfaction. Meets and strives to exceed customer expectations.
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise
- Minimum of one year of relevant work experience, preferably in a regulated industry or an equivalent com- bination of education and experience.
- Effective communication, interpersonal, technical and troubleshooting skills.
- Ability to coach and develop a team of diverse individuals.
- Ability to understand, communicate, and apply technical documents and instructions.
- Demonstrated ability to multi-task and prioritize.
- Aptitude for working with production, financial marketing and other statistical data is desirable.
- Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.
Leadership
- Integrity
- Fairness
- Honesty
- Perseverance
- Putting the patient at the center
- Building trust with society
- Reinforcing our reputation
- Developing the business
Decision-making and Autonomy
- Refers to Center Manager for guidance on high-impact and/or sensitive decisions (internal)
- Advises and counsels hourly staff on operational, safety, and customer service concerns. (internal)
- Delivers performance and review feedback to hourly staff. (Internal)
Interaction
- Consults will all other center roles to effectively problem solve, ensure safety of staff and donors, and pro- vide an exceptional customer experience. (internal)
- Coordinates with external vendors and contractors for building maintenance and other contracted services.
- Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
- Attend staff meetings and other team meetings as required.
- Ability to multi-task and work as a team player.
- Attention to detail and ability to work independently
- Effective coaching and counseling skills.
Innovation
- May participate in the management of projects and new initiatives within the center or across centers.
- Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
- Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
Complexity
- Requires ability to stand and walk for entire work shift.
- Potential exposure to blood borne pathogens.
- Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting to 50 pounds.
- Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
- Requires ability to communicate verbally with donors, in person and on the phone. Requires depth perception and vision at all distances.
- Occasional travel. (Less than 10%)
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
Essential: High School Diploma or equivalent required.
Desired: Associates or Bachelor’s degree highly desirable.
ADDITIONAL INFORMATION
- FLSA Classification (US) - Exempt
- Other duties and responsibilities as assigned.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - MD - ForestvilleWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeAt BioLife, we’re focused on delivering life-changing plasma therapies to those who need it most. It’s work that takes the best, and we’re constantly looking for exceptional people to join our team.
We hire motivated leaders to work with a high level of autonomy in an innovative, fast-paced environment, ensuring we maintain exceptional standards of quality and service in our plasma centers. Our plasma center leaders will monitor plasma center staff, systems and activities to ensure effective product and donor safety while maximizing operational efficiency.
With the incredible growth of BioLife Plasma Services centers across the U.S., the future looks bright for you. Opportunities to grow as a person and a professional are within your reach!
- Full-Time
- Mid-Senior
- Yes (Occasional) 80/20
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Success Profile
What makes successful Center Leaders at BioLife?
Check out the traits we’re looking for and see if you have the right mix.
- Communicator 10
- Collaboration 8
- Leadership 10
- Results Driven 9
- Motivational 10
- Entrepreneurial 9
Culture
- We live by Integrity, Fairness, Honesty and Perseverance
- Every day we feel good knowing that what we do helps improve the lives of patients with rare diseases
Quote
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The process is important, it’s how we measure performance, but when push comes to shove, we take care of people first. It's a culture worth sticking around for.
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At BioLife, the work we do really saves lives every day.
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It’s truly rewarding to see the confidence of team members grow over time. They realize they can have a career here, and they’re really motivated.
Trending
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Lifesavers
Help those who want to donate.
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Giving life, living life
You help donors give plasma and the plasma they give helps those — like Glen — live their lives.
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Leading the industry
Help bring plasma-derived therapies to patients all over the world at our high-class facilities, delivering world-leading standards of safety and maintaining strong connections with local communities.
Benefits
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Work-Life Balance
Regular hours and time for life outside of the office.
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Health Care
Comprehensive coverage including Medical, Dental, Vision and Flexible Spending Accounts.
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Tuition Reimbursement
Learn and grow with tuition reimbursement.
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Paid Time Off
Get the chance to relax and recharge with paid time off.
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Maternity and Paternity Leave
Bond with your newborn with Maternity and Paternity Leave.
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Life and Disability Insurance
Take care of your future with Life and Disability Insurance.
Applying Here
We want to make your application process as simple and streamlined as possible.
2. Your First Review
One of our Hiring Managers will review your application and reach out to you if we think you’re a good fit.
3. Your First Interview
We’ll arrange a time for us to meet virtually or in person. Depending on the role and market, there may be more than one interview.
4. Job Offer
If you’re successful in the interview process, we’ll get in touch with you to make a job offer.
5. Pre-Employment
After electronically accepting your offer, you’ll receive communications electronically which will guide you through the pre-employment process.
6. Onboarding
Once you complete the pre-employment process, we’ll arrange a date for you to join the team, with an onboarding session taking place in your first few weeks at the company.
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