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Plasma Center Technician- Bilingual

Universal City, Texas

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As a Plasma Center Technician at BioLife, you’ll make a career out of making a difference. That means bringing exceptional customer service with a focus on our donors, paying attention to details when dealing with medical records, and being a dependable part of an exceptional team. All while doing a job — collecting plasma — that serves a higher purpose in developing life-saving medicines for those with rare diseases. Feel good about the work you do.

  • Full-Time
  • High school diploma or equivalent
  • May include evenings, weekends, and holidays.
  • Glassdoor Reviews and Company Rating

Success Profile

What makes a successful Plasma Center Technician at BioLife?
Check out the traits we’re looking for and see if you have the right mix.

  • Multi-tasker 10
  • Responsible 7
  • Personable 10
  • Reliable 10
  • Detail-Oriented 8
  • Flexible 10

Culture

  • We live by Integrity, Fairness, Honesty and Perseverance
  • Every day we feel good knowing that what we do helps improve the lives of patients with rare diseases

Career Path

  • Plasma Center Tech leads to Senior Plasma Center Tech
  • Sr. Plasma Center Tech leads to Advanced Plasma Center Tech
  • Advanced Plasma Center Tech leads to Lead Technician
  • Lead Technician leads to Center Supervisor/Training Supervisor
  • Center Supervisor/Training Supervisor leads to Assistant Manager
  • Assistant Manager leads to Center Manager
  • Center Manager ends this career path

Quote

In over 40 years, I’ve had three full-time jobs. This is the best job I’ve ever had.

Scott L.

Sr. Plasma Center Technician

Benefits

  • Work-Life Balance

    Regular hours and time for life outside of the office.

  • Health Care

    Comprehensive coverage including Medical, Dental, Vision and Flexible Spending Accounts.

  • Tuition Reimbursement

    Learn and grow with tuition reimbursement.

  • Paid Time Off

    Get the chance to relax and recharge with paid time off.

  • Maternity and Paternity Leave

    Bond with your newborn with Maternity and Paternity Leave.

  • Life and Disability Insurance

    Take care of your future with Life and Disability Insurance.

Responsibilities

Job ID R0077476

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Job Description

Job Description / Role Profile

Job/Position:

   Plasma Center Technician- Bilingual Spanish

BU/Organization:

PDT

Department:

BioLife

Location:

Other – Plasma Collection Center

Management Level:

Support I/Tech II

Global Reporting

Level (CEO=1):

6

Line Manager’s Job/Position Title:

Plasma Center Manager

OBJECTIVES/PURPOSE (3-4 bullets)

The Bilingual Spanish speaking Plasma Center Technician helps to support our donors, including our Spanish speaking donors, by providing all Plasma Center Technician job duties to our donor populations.  Responsible for all Medical History job skills in order to screen new and repeat donors for eligibility to donate; and/or perform entry-level Phlebotomy floor skills as assigned and trained to complete.

All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP.

SCOPE

Financial:

Est. annual revenue range of accountability*:

          N/A          Oku Yen

Est. annual budget of responsibility:                      

          N/A          Oku Yen

Leadership/People:

No. of direct reports: 0


No. of indirect reports: 0

Geographic Scope:

Not Applicable

*if applicable

ACCOUNTABILITIES (Describe the primary duties and responsibilities of the job.  Include only the essential functions of the job. Approximately 5 – 10 bulleted task statements should be identified).

  • Committed to meet customer service expectations (30%)
    • Greet donors as they enter and exit the donor floor.
    • Answer phones within reasonable timeframe.
    • Maintain orderly filing system, purging records as needed.
    • May be asked to help translate or facilitate communication with Spanish speaking donors and other BioLife team members.
    • Helps to support the overall success of BioLife’s end to end donation process and helps to champion BioLife’s en Espanol initiative
    • Helps to communicate and provide support to all donors, including Spanish speaking donors to ensure a seamless and exemplary donation experience

  • May perform all required duties in the area of Medical History (including, but not limited to): (50%)

  • Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
  • Perform fingerstick, test sample, and record other donor measures to include hematocrit, total protein and weight.
  • Enter donor information into the Donor Information System (DIS).
  • Prepare and assemble new and repeat donor charts.
  • Coordinate donors to donor floor and compensate donors using the Debit Card system

  • May perform specific entry-level duties in the area of Phlebotomy including: (20%)

  • Install, prime, and disconnect disposable sets on the plasmapheresis machines.
  • Operate, maintain, and perform trouble-shooting of plasmapheresis machines within scope of training.  Refer advanced trouble-shooting to certified technicians.
  • Monitor donors during donation process and respond to donor reactions.
  • Maintain and calibrate equipment.
  • Stock supplies, break down empty cartons and assist with proper disposal.

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise(Breadth and depth of knowledge, application and complexity of technical knowledge)

  • Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
  • Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.

Leadership(Vision, strategy and business alignment, people management, communication, influencing others, managing change)

  • Integrity
  • Fairness
  • Honesty
  • Perseverance

  • Putting the patient at the center
  • Building trust with society
  • Reinforcing our reputation
  • Developing the business

Decision-making and Autonomy(The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-soliving)

  • Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal)
  • Refers to management team for escalated donor/employee concerns (internal)

Interaction(The span and nature of one’s engagement with others when performing one’s job, internal and external relationships)

  • Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
  • Attend staff meetings and other team meetings as required.

Innovation(The required level of scientific knowledge, knowledge sharing, innovation and risk taking)

  • Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.

Complexity(Products managed, mix of businesses, internal and/or external business environment, cultural considerations)

  • Production environment requiring the ability to walk and stand for the entire work shift.
  • Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee.
  • Requires frequent lifting up to 5 lbs. and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance. 
  • Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:(List the essential and desirable education and competency requirements to perform the primary responsibilities of the job.  Any minimum requirements should be noted.)

Essential:

  • High School Diploma or equivalent required
  • Ability to fluently and proficiently speak and read in both English and Spanish
  • Must speak, read and write fluent English and Spanish and successfully pass BioLife’s Spanish proficiency test upon hire

Desired:   Experience in a laboratory, hospital, or other regulated environment is a plus

ADDITIONAL INFORMATION (Add any information legally required for your country here)

  • FLSA Classification (US) - Non-Exempt
  • Other duties and responsibilities as assigned.

Date:                                       Completed by:

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

USA - TX - Universal City

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time
Apply Now

Applying Here

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1. Your Initial Application

Once you’ve found a job that’s right for you, follow the instructions on screen and submit the information required.

2. Your First Review

One of our Hiring Managers will review your application and reach out to you if we think you’re a good fit.

3. Your First Interview

We’ll arrange a time for us to meet virtually or in person. Depending on the role and market, there may be more than one interview.

4. Job Offer

If you’re successful in the interview process, we’ll get in touch with you to make a job offer.

5. Pre-Employment

After electronically accepting your offer, you’ll receive communications electronically which will guide you through the pre-employment process.

6. Onboarding

Once you complete the pre-employment process, we’ll arrange a date for you to join the team, with an onboarding session taking place in your first few weeks at the company.

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