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Casselberry, Florida
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Job Description / Role Profile
OBJECTIVES/PURPOSE
The Bilingual Spanish speaking Sr. Plasma Center Technician helps to support our donors, including our Spanish speaking donors, by providing all Sr. Plasma Center Technician job duties to our donor populations. This position is responsible for performing job functions in Phlebotomy, and may perform Medical History job skills as assigned and trained to complete.
All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP.
ACCOUNTABILITIES (Describe the primary duties and responsibilities of the job. Include only the essential functions of the job. Approximately 5 – 10 bulleted task statements should be identified).
• Committed to meet customer service expectations (10%)
o Greet donors as they enter and exit the donor floor.
o Answer phones within reasonable timeframe.
o Maintain orderly filing system, purging records as needed.
o Helps to support the overall success of BioLife’s end to end donation process and helps to
champion BioLife’s en Espanol initiative
o Helps to communicate and provide support to all donors, including Spanish speaking donors to
ensure a seamless and exemplary donation experience
• Perform all required duties in the area of Phlebotomy (including, but not limited to): (70%)
o Perform venipuncture of donors and programming of plasmapheresis machine.
o Monitor donors during donation process.
o Recognizes donor reactionsand summons Medical Support Specialist as necessary.
o Perform all duties required for the setup, verification, operation, and trouble-shooting of
plasmapheresis equipment per SOP, within scope of training.
o Install, prime, and disconnect disposable sets on the plasmapheresis machines o Stock supplies, break down empty cartons and assist with proper disposal.
Page 1 of 3 Job Description/ Role Profile
Job Description / Role Profile
• May perform all required duties in the area of Medical History (including, but not limited to): (20%)
o Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
o Perform finger stick, test sample, and record other donor measures to include hematocrit, total protein and weight.
o Enter donor information into the Donor Information System (DIS).
o Coordinate donors to donor floor and compensate donors using the Debit Card system.
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise (Breadth and depth of knowledge, application and complexity of tech- nical knowledge)
Supports the center management team in identifying operational opportunities for continuous improve- ment, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
Ability to multi-task and work as a team player.
Leadership (Vision, strategy and business alignment, people management, communication, influencing others,
managing change)
o Integrity
o Fairness
o Honesty
o Perseverance
Putting the patient at the center
Building trust with society
Reinforcing our reputation
Developing the business
Decision-making and Autonomy (The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-soliving)
Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal)
Refers to management team for escalated donor/employee concerns (internal)
Interaction (The span and nature of one’s engagement with others when performing one’s job, internal and exter- nal relationships)
Responsible for providing exceptional customer service to donors (external) and fellow employees (inter- nal)
Attend staff meetings and other team meetings as required.
Good verbal communication and customer service skills.
Innovation (The required level of scientific knowledge, knowledge sharing, innovation and risk taking)
• Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and
provide an exceptional customer experience.
Complexity (Products managed, mix of businesses, internal and/or external business environment, cultural con- siderations)
Production environment requiring the ability to walk and stand for the entire work shift.
Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below
the knee.
Page 2 of 3 Job Description/ Role Profile
Job Description / Role Profile
Requires frequent lifting up to 26 lbs. and occasional lifting of materials 32 lbs. – 50 lbs.
Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a
distance.
Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed
glove wear
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: (List the essential and desir- able education and competency requirements to perform the primary responsibilities of the job. Any minimum requirements should be noted.)
Essential:
High School Diploma or equivalent required
Ability to fluently and proficiently speak and read in both English and Spanish
Must speak, read and write fluent English and Spanish and successfully pass BioLife’s Spanish
proficiency test upon hire
Desired: Experience in a laboratory, hospital, or other regulated environment is a plus ADDITIONAL INFORMATION (Add any information legally required for your country here)
FLSA Classification (US) - Non-Exempt
Other duties and responsibilities as assigned.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - FL - CassleberryU.S. Starting Hourly Wage:
$17.00The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives.U.S.based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S.based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
As a Plasma Center Technician at BioLife, you’ll make a career out of making a difference. That means bringing exceptional customer service with a focus on our donors, paying attention to details when dealing with medical records, and being a dependable part of an exceptional team. All while doing a job — collecting plasma — that serves a higher purpose in developing life-saving medicines for those with rare diseases. Feel good about the work you do.
What makes a successful Plasma Center Technician at BioLife?
Check out the traits we’re looking for and see if you have the right mix.
In over 40 years, I’ve had three full-time jobs. This is the best job I’ve ever had.Read More about Scott > MEET THE BIOLIFE TEAMScott L.
Sr. Plasma Center Technician
At BioLife, our benefits prioritize work-life balance, promote professional development, and start on your first day of employment.
Regular hours and time for life outside of the office.
Comprehensive coverage including Medical, Dental, Vision and Flexible Spending Accounts.
Learn and grow with access to 100% upfront tuition coverage through ElevateU or Tuition Reimbursement program.
Get the chance to relax and recharge with paid time off.
Take family leave to bond with your new child.
Take care of your future with Life and Disability Insurance.
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