Medical Customer Service

Job ID R0132900

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Job Description

PM & Weekend Availability
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.

Phlebotomist

About the role: 

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.

How you will contribute: 

·You will greet donors as they enter and exit the donor floor.

·You will perform venipuncture of donors and programming of plasmapheresis machine.

·You will monitor donors during the donation process and manage donor reactions.

·You will perform all tasks required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment within scope of training.

·You will install, prime, and disconnect disposable sets on the plasmapheresis machines

·You will stock supplies, break down empty cartons and assist with proper disposal.

·You will take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.

·You will perform finger sticks, test sample, and record other donor measures to include hematocrit, total protein, and weight.

·You will enter donor information into the Donor Information System (DIS).

·You will coordinate donors to donor floor and compensate donors using the Debit Card system.

·You will support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through use of company approved procedures including 5S, Value Stream Mapping and Kaizen.

What you bring to Takeda: 

·High school diploma or equivalent

·Ability to walk and/or stand for the entire work shift

·Will work evenings, weekends, and holidays

·Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees

·Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.

·Fine motor coordination, depth perception, and ability to hear equipment from a distance

·Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear

·1 or more years minimum experience working in a customer or patient facing role is helpful

What Takeda can offer you: 

Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases.   At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.

More about us: 

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

USA - IN - Indianapolis

U.S. Starting Hourly Wage:

$17.00

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

USA - IN - Indianapolis

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

No