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Medical Customer Service

Muncie, Indiana

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Responsibilities

Job ID R0135580

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Job Description

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.

About the role:

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.

How you will contribute: 

·You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.

·You will screen new and repeat donors and take and record donor vital signs and finger stick results.

·You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.

·You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.

·You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.

What you bring to Takeda: 

·High school diploma or equivalent

·Ability to walk and/or stand for the entire work shift

·Will work evenings, weekends, and holidays

·Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees

·Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.

·Fine motor coordination, depth perception, and ability to hear equipment from a distance

·Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear

·1 or more years minimum experience working in a customer or patient facing role is helpful

What Takeda can offer you: 

Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases.   At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.

More about us: 

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

USA - IN - Muncie

U.S. Starting Hourly Wage:

$16.00

The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term incentives.U.S.based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S.based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

USA - IN - Muncie

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

No

As a Plasma Center Technician at BioLife, you’ll make a career out of making a difference. That means bringing exceptional customer service with a focus on our donors, paying attention to details when dealing with medical records, and being a dependable part of an exceptional team. All while doing a job — collecting plasma — that serves a higher purpose in developing life-saving medicines for those with rare diseases. Feel good about the work you do.

  • Full-Time
  • High school diploma or equivalent
  • May include evenings, weekends, and holidays.
  • Glassdoor Reviews and Company Rating

Success Profile

What makes a successful Plasma Center Technician at BioLife?
Check out the traits we’re looking for and see if you have the right mix.

  • Multi-tasker 10
  • Responsible 7
  • Personable 10
  • Reliable 10
  • Detail-Oriented 8
  • Flexible 10

Culture

  • We live by Integrity, Fairness, Honesty and Perseverance
  • Every day we feel good knowing that what we do helps improve the lives of patients with rare diseases

Career Path

  • Plasma Center Tech leads to Senior Plasma Center Tech
  • Sr. Plasma Center Tech leads to Advanced Plasma Center Tech
  • Advanced Plasma Center Tech leads to Lead Technician
  • Lead Technician leads to Center Supervisor/Training Supervisor
  • Center Supervisor/Training Supervisor leads to Assistant Manager
  • Assistant Manager leads to Center Manager
  • Center Manager ends this career path

Day in the Life of a Plasma Center Technician

Learn more about being a Plasma Center Technician at BioLife

A Day In The Life
MEET JAEDA

Quote

In over 40 years, I’ve had three full-time jobs. This is the best job I’ve ever had.

Scott L.

Sr. Plasma Center Technician

Read More about Scott > MEET THE BIOLIFE TEAM

Benefits that support you from day one

At BioLife, our benefits prioritize work-life balance, promote professional development, and start on your first day of employment.

  • Work-Life Balance

    Regular hours and time for life outside of the office.

  • Health Care

    Comprehensive coverage including Medical, Dental, Vision and Flexible Spending Accounts.

  • Upfront tuition coverage & reimbursement programs

    Learn and grow with access to 100% upfront tuition coverage through ElevateU or Tuition Reimbursement program.

  • Paid Time Off

    Get the chance to relax and recharge with paid time off.

  • Maternity, Paternity & Bonding Leave

    Take family leave to bond with your new child.

  • Life and Disability Insurance

    Take care of your future with Life and Disability Insurance.

Apply Now

Applying Here

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1. Your Initial Application

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2. Your First Review

Our innovative screening software reviews your application quickly and accurately.

3. Your First Interview

If you’re a good fit for the position, we’ll send an invitation for a video interview.

4. Your follow-up interview

If you’re selected to move forward in the process, we’ll schedule an in-person interview.

5. Job Offer

If your interview is successful, you’ll receive an offer on the spot from a hiring manager or recruiter.

6. pre-employment

If your interview is successful, you’ll receive an offer on the spot from a hiring manager or recruiter.

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