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“The process is important, it’s how we measure performance, but when push comes to shove, we take care of people first. It’s a culture worth sticking around for.”

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Q & A With a BioLife Plasma Center Manager 

Kevin M.
Plasma Center Manager
Boise, Idaho
Employee Since 2011

Soon after graduating from college, Kevin began his career with BioLife. He quickly learned this experience is much more than putting in the time to get a paycheck. Beyond learning new technical skills, Kevin learned to become a leader, consider the needs and goals of others, and what it takes to create an environment to be proud of.  

Learn how the culture at BioLife creates a true sense of fulfillment and how Kevin builds his career by investing in others. 

What is your career journey with BioLife? 

I started my career as a part-time plasma center technician (PCT). At the very beginning, I didn’t realize how many opportunities were available to me. I was surprised by BioLife’s dedication to employee development and internal promotions. Rather quickly, I moved into a lead technician role, then a supervisory role, and most recently was promoted to a center manager.  

As a leader, how do you ensure your team is learning and growing? 

I share the story of my BioLife career with my team. This helps to provide a vision for where they could go, too. Understanding someone’s goals and giving them a vision of the future can be inspiring. The best thing I can do for my team is to invest my time and energy in them. If I’m committed to their growth and development, a path to success is created throughout our organization. In my mind, that is one of my most important responsibilities. 

What is the most meaningful part of your job? 

For me, it’s about peoplethe employees I’m privileged to lead, our donors, and patients. My biggest priority is taking care of my team and ensuring they know that I care. Our donors are equally important, though in different ways. Without our donors, we wouldn’t have a center.  

As a result, we do our best to go beyond traditional customer service. We build meaningful relationships with them, and as a result, they become part of our extended team and part of the difference we’re making for patients.  

I think about the patients who receive our life-changing therapies. Without them, we lack the why behind what we do. I often remind myself of who we are helping and the people whose lives are improved because of our work. 

What is your proudest moment while working at BioLife? 

There have been so many proud moments! For me, it’s always been a goal to invest in one of my coworkers, and help to develop them, and eventually watch them surpass me in my role. Just recently, I had the opportunity to be part of the growth and advancement of a team member who was promoted to a center manager position. Watching him advanceand being a part of thatwas a really proud moment. 

In your own words, describe the culture at BioLife. 

Here at BioLife, we are dedicated to creating a positive work environment. On a daily basis, we are working diligently to ensure everyone feels they are a valued member of the team. This culture is people-centric … I’d even say we put a bias on people over process. The process is important, it’s how we measure performance, but when push comes to shove, we take care of people first. It’s a culture worth sticking around for.

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